We’re continually surprised and pleased by how many unsolicited compliments we get from clients, vendors and travelers.
I want to take this opportunity to commend ICA on its prompt response to this incident and its overall handling of the situation. The communication between ICA and the Department was excellent and the inconvenience to the public was minimized. You did an excellent job.
R. Steiner, P.E., District 6 Maintenance Engineer, FDOT, Re: Tanker Explosion
It is quite refreshing, especially in these times, to come across employees of any company that not only do their jobs with pride, but also go out of their way to help a stranger. You should be commended for such outstanding employees.
T. Wood, Happy Motorist on FL I-10
My husband and I are frequent travelers, usually driving, and have stopped at many rest areas across the country. I‘m sure you always hear when something isn’t right, so I wanted to compliment the employee at the Florida District 3 rest area for the excellent job they are doing.
M. Pennington, Frequent Traveler
On the 3rd of May 2009 I stopped at rest stop west of Tallahassee, Florida and lost my checkbook there. I didn‘t realize it was gone until the next day. l didn’t expect someone would find it and take the time and spend the postage to mail it back to me but a surprise came in my mailbox. I want to say a sincere thank you to ICA associate Wendy Chambers who took the time to get it returned to me. I also went to the company website from the address at bottom of the letter and I want to say I liked your list of core values, it showed me that these values are indeed an asset to ICA and its employees. I can’t say thank you enough to Wendy Chambers an ICA asset.
T. Pate, Sr., FL Rest Area Customer
I want to commend these employees of your company for offering a valuable service to my wife and myself at a time of need. They rendered help to a retired couple as well as removed a potential hazard from the parkway. Our world needs more citizens such as these. Your company should be very proud that these men are part of your workforce.
R. & G. Hart, FL Turnpike Customer
We had just gotten into our car to return to the rest stop when my cell phone rang. What a wonderful thing it was to hear Mark Basford‘s voice telling me that Donna’s purse had been found in the ladies restroom. In about a half hour, Donna’s purse was returned to her. What a wonderful ending for what was apparently a disaster.
F. Patterson, Grateful Motorist
On behalf of the Florida Department of Transportation, 1 am expressing thanks for the extraordinary efforts your company performed in replacing the 1-375 and Licata bridges that were damaged as a result of accidents recently, Your leadership and around the clock dedication resulted in the 1-375 bridge being reopened 25 days after the incident and nine days earlier than projected.
D. Skelton, P.E., District 7 Secretary, FDOT, Re: I-375 Bridge Repair St. Petersburg, FL
I just want to say that the experience last week on the TT fire was great. Never having to use ICA since you all started in Dec., the response and the attitude with your team members was excellent.
T. Hamlett, VDOT, TOM II SSP/Operations Fredericksburg, Re: I-95 TT Fire
As the Tampa Maintenance Engineer and the Coordinator for District Seven on the I-75 Asset Management Contract, I would like to let you know that your company has done an excellent job on incident management in our area of responsibility. Your organization is producing outstanding results in our area of operations on /-75.
C. Williams P.E., Area Maintenance Engineer, FDOT District 7, Re: I-75
Mr. Javier Rolon is the single most professional employee of perhaps any management asset company that I have dealt with over the past 25 years. He is knowledgeable in his field and resourceful. His dedication is typical of the employees of your company that I have had the pleasure of working with.
J. Roberts, Florida Highway Patrol
I would like to express my personal thanks for the extraordinary efforts put forth by the entire team to repair the Gandy Bridge with minimal disruption to the public. On behalf of the citizens of Florida—Thank You for a job well done.
D. Skelton, FDOT District 7 Secretary, Re: Gandy Bridge